Tranaya: No answer to the phone is there another phone line to contact. You can check when events have been cancelled and the refund status here. TAS Agencies. Currently refunds are . Ticketek Entertainment Group CEO Geoff Jones told Ben COVID is leading to a huge amount of cancellations. Submit a request Please email your refund request to online@ticketek.co.nz quoting your Ticketek transaction or account number. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. If you are unwell, with any Covid-19 symptoms, contact . If you have a question about a ticket you have already purchased, please complete & submit the online form below. Ticketek Refundable Tickets. Even if you don't receive this information, you will still receive a refund. posted 2015-Feb-16, 5:14 pm AEST (edited 2015-Feb-16, 5:18 pm AEST) From my experience with Ticketek they do not offer the best available seats for couples. If your original ticket purchase was via credit card and that card has subsequently been cancelled or has expired, or you purchased at an Agency, please include your bank account details for us to process your refund. Call us. You may be able to do this via . The company defended itself to the ABC, saying it's processing 20 times more refunds than it did pre-COVID and that 90 per cent of customers got their money back within 10 days of cancellations . It is outrageous if you plug in a seating requirement for a group size, say 4-5 seats, suddenly you get a better row offered. All refunds for cancelled or rescheduled events are managed by Ticketek. You must provide the following details for your request to be reviewed: . Related articles. They'll be holding the funds for you and will be able to arrange a transfer to your new account. Our operating hours are Mon-Fri 9am-5pm. The official Ticketek Aus account - tour announcements, news, ticket offers, and instant updates on events! Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Please email your refund request to online@ticketek.co.nz quoting your Ticketek transaction or account number. Ticket Insurance is a complete scam. In multiple videos, fans have alleged that after attempting to get in contact with Ticketek for a refund . Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Sell tickets directly from your Ticketek Account. This website will guide you step by step to submit a refund request and should take 10-15 minutes to complete. I then tried to get a refund but I have been ignored or given the run around since. I'd probably just suggest to you getting in contact with consumer affairs, I have had a couple of wins with them in the past. Hello Ticketek Australia I was advised of a refund last month as per . You can check when events have been cancelled and the refund status here. I paid the extra for insurance but like one of the other reviews says it's a con as the insurance contact is Ticketek! Can I get a refund? They initially demand you upload personally identifiable . Please comply with any stated ticket limit for this event. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) Check out Ticketek Marketplace After considering the above, if you would still like to submit a request for a refund or exchange please submit a request here. 0330 057 1803 Monday - Friday, 7am - 4pm UK Time (excluding public holidays) +1 888 217 5964 Monday - Friday, 1am - 11am Eastern Time (excluding public holidays) How Can We Help You? REFUNDABLE WORDING We provide refunds if… You are unable to Attend the Booking due to any of the listed reasons and have provided the required evidence shown in the individual reasons section below, subject always to the General Conditions of Refund. Refunds granted until 02/05/22. Ticketek acts as agent for the Seller in the sale of all tickets. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. . I tried to contact Ticketek to rebook for another game but that was impossible due to their poor phone abs online service. Full Name of Ticket Purchaser. . When submitting your request, it's imperative that you follow the instructions to ensure your request is . If we don't have an up to date email address for you, don't worry! Please note: We can only assist those who purchased their tickets on Ticketek, the authorised ticket seller for the Regent Theatre in Melbourne, or through approved partners. - Accessible Seating General Enquiry Troubleshooting Complaints Refund, Exchange & Payment Enquiry. Safe, Fast and Verified Ticketek - Refundable Refundable Wording We provide refunds if… You are unable to Attend the Booking due to any of the listed reasons and have provided the required evidence shown in the individual reasons section below, subject always to the General Conditions of Refund. General Enquiry Accessible Seating Troubleshooting Refund Requests Complaints and Feedback Remember some tickets may have their delivery delayed. Ticketek Singapore will not be responsible if you encounter any loss in internet connection during the payment process. Safe, Fast and Verified See all 7 articles. Ticketek outsource their "Ticket Insurance" to "Refund Protect", who hand-pass you from one "Customer Care" member to another, use obviously fake names, and ultimately cut off all comms, or close your "case", without explanation. Accordingly, to . Check out our Ticket Delivery Live Updates Those that can't make the new date can contact Ticketek directly for a full refund here. Submit a request. Seriously so annoyed with the service. From November 2021, Ticketek will be the supplier for tickets to all Adelaide Festival Centre events. You will need to provide some form of ID so that staff can access your Ticketek account details. Version 5.22 B63 R0 From the Ticketek web site. If you are unable to attend the new performance date a full refund is available. * 2. "Every concert that's on at the moment, typically on the day between 50-150 people have covid or are a close contact and can't go.". Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Tour announcements, info, and special offers! Buy guaranteed tickets for sold out events at a fair price. . For instance, ticket-holders to the Formula One event in Melbourne were offered refunds, and Ticketek has committed to providing refunds for cancelled events. . In fact, quite relevantly, both Ticketek and Ticketmaster were selling concert tickets for Neil Diamond's Australian tour that has just been cancelled. If you are unable to attend a new date then refunds for rescheduled shows are available on request. Good morning - I've been unable to contact Ticketek any other way, a . Please be patient with us, we will reply as quickly as we can. Contact Us. The Australian ticketing outlet has also been criticised by Harry Styles fans on TikTok. If you are looking for past information, then . All rights reserved. If you wish to request a refund on your Carols on the Coast ticket, please complete the following form before 11:59pm on Sunday 27 December 2020. Refunds must be submitted by Tuesday 8th February. For any enquiries, please contact us at customercare@ticketek.com.sg To attend any events at Adelaide Festival Centre, tickets will need to be purchased through Ticketek. The credit card used to make the purchase has been cancelled or the number has changed. Neither Ticketek nor Ticketmaster, let alone any smaller ticket booking service, has a monopoly on all ticket sales on concerts and events of note. We can't issue a refund to any new cards you might have. If you purchased tickets through any other avenue, please contact the seller directly to learn more about their refund and exchange policy. Please note all refund requests must be . A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. published 2 days ago. Submit a request. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Cancelled, Rescheduled & Altered Tours and Events; What happens if my event is cancelled or rescheduled? Ticketek monitors eBay and other online auction sites . In the event your credit card is charged but seats are not secured, Ticketek Singapore will refund to you IN FULL the amount charged. Patrons should allow approximately 30 working days for the refund to appear in their account. Please include a small note outlining your request, along with a return postal address, and a cheque will be issued (for . As BASS continues to transition to Ticketek, you may still be able to purchase some events through BASS. As with all ticket purchases, we recommend that you check/confirm dates and times of the performance you intend to purchase before completing the checkout on Ticketek. These will be sent to the card used to purchase the tickets initially and can take up to 20 working days. Contact your local consumer affairs or fair trading body: organisations such as NSW Fair Trading can offer advice and support. User #84386 1122 posts . Consumers are reporting waits of more than two mo. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). If you have . If you need to contact us, please follow the steps here. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise . Refund & Payment Enquiry For refund requests, refundable ticket enquiries or enquiries regarding Ticketek charges. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. We can . QLD Agencies. A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. Due to the large number of requests we receive, it is taking us longer than usual to respond. For special seating requirements such as hearing difficulties or impaired mobility please contact us on 0800 842 538 (Ticket) For wheelchair seating and inquiries, please call 0800 686 677. . If a show is cancelled, you should get a refund from the ticket agent. You might have a bit more trouble getting a refund if . This is a list of all* current confirmed changes in tours and events, if your tour or event is not on the list then please check back and we will update as soon as we're made aware. Refunds. . Have more questions? Please ensure you request your refund before the deadline. How do I contact Ticketek? The competition watchdog is being urged to investigate Ticketek over delays in processing customer refunds. -. - Accessible Bookings Assistance Purchasing Tickets Exchange My Tickets Feedback General Enquiry Group . Last Updated - 10 November 2021 Return to top. Please do not contact Ticketek regarding your refund, we will contact you once your refund has been processed. Have more questions? * 3. Check with the agent about what's happening. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law).You can view our Terms and Conditions of Sale here.. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances, so incorrect purchases or a change in your ability to . Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Can I change my tickets? All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. * Students receiving a loan for only one semester will receive 50% of the loan amount at the initial disbursement and the 2nd 50% as noted. September 01, 2020 03:16. All refunds for cancelled or rescheduled events are managed by Ticketek. One punter expressed concern to the ABC she was told by Ticketek they had no record of her account or the 700 dollars worth of tickets she bought. SA Agencies. Currently refunds are . © 2022 Ticketek Pty Ltd (ABN 92 010 129 110). Illness / Injury (including Covid-19) Pre-existing Medical Condition she asks ticketek for a refund, figures this is open and close, but now shes apparently 5 responses deep with ticketek flatly refusing to refund her because they were "non-refundable" tickets. Please email your refund request to online@ticketek.co.nz by 30 April 2022, quoting your Ticketek transaction or account number. My Ticketek; Venues; Ticketek Customer ID. Further information can be found here to assist with locating your customer ID. A reminder that all tickets sold for the previous event will remain valid for the new date and we're encouraging all patrons to keep their tickets as May is just around the corner! Read the Fair Access To Tickets information Ticketek takes the issue of scalping seriously. 1,227 talking about this. If your card details have changed, you'll need to provide the ticket agent with your updated details. All refunds for cancelled or rescheduled events are managed by Ticketek. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. VIC Agencies. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. However, Mr Jones has apologised and admitted they . General Terms and Conditions. * 1. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? *** Contact your Welcome Center if you do not receive your refund by the specified date. Refunds will normally be made to the credit or debit card you used to purchase the tickets. If your event has been rescheduled then refunds are available on request, and please check the announcement email for a deadline. If you purchased your tickets from a Ticketek agency, please contact us here. she asks ticketek for a refund, figures this is open and close, but now shes apparently 5 responses deep with ticketek flatly refusing to refund her because they were "non-refundable" tickets. If your event has been cancelled, we will always email you with all the information you need. Please note that direct debit refunds can only be requested by the account/credit card holder. . The concert was cancelled and I cannot make the rescheduled date. Please be patient with us, we will reply as quickly as we can. Important Event Information Read the Terms & Conditions for this event As the contracted ticketing provider for this event, Ticketek strongly objects to the . Contact Ticketek for refund requests, exchange of date, exchange of ticket type, refundable ticket enquiries or enquiries regarding ticketing . Ticket Dispatch Schedule; How do I contact Ticketek? Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. If your tickets are for a show that is cancelled please wait for the venue to contact you with options as ticket protection doesn't cover cancelled show where the venue will be offering refunds & exchanges. Sell tickets directly from your Ticketek Account. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? you are responsible for knowing the contact details of . The game was postponed and I was unable to attend the rescheduled game. My Ticketek; Gift Vouchers; Contact Ticketek Agencies. Contact ticketek. Emailing and phoning this company is the worst, have not replied at all. If you purchased your tickets from a Ticketek agency, please contact us here. All refund requests are being processed within 14 days. If your event has been rescheduled then refunds are available on request, and please check the announcement email for a deadline. Ticketek has a clause in its terms and conditions (known as a force majeure clause) saying that ticket holders are not guaranteed a refund if people are unable to attend due to the outbreak of disease, but Consumer Action Law Centre CEO Gerard Brody has advised ticket holders to demand a refund in any event, since big ticketing companies like . For general event information such as prices, on sale dates, venues, etc, please use the Search above to find the most up-to-date information. -. ACT Agencies. By post: Supafest Refunds Ticketek Pty Ltd GPO Box 4000 BRISBANE QLD 4001. Ticketek Australia; Refunds, Payments & Exchanges Refunds, Payments & Exchanges. Refunds are processed as we are made aware of the cancellation. Please refer to Ticketek's Terms of Sale for further information or contact us for further assistance. Please note: We can only assist those who purchased their tickets on Ticketek, the authorised ticket seller for the Comedy Theatre in Melbourne, or through approved partners. How do I get a refund or exchange? Generally, incorrect purchases or a change in your ability to attend the event will not be approved. There are no refunds or exchanges on tickets once they are purchased if you change your mind or for personal reasons. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. Contact Us. without refund. . Tour announcements, info, and special offers! Buy guaranteed tickets for sold out events at a fair price. You can find this by logging in to ticketek.com.au and viewing my account, navigable from the menu at the top right. Some tours and events may be cancelled, rescheduled or altered by the artist or the promoter for a various of reasons. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. If you purchased your tickets at a Ticketek agency or paid in full using gift vouchers, please contact . I will contact the ombudsmen in 10 days if I do not get a response Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. . Currently we are not taking phone calls, or have an open email address, so please get in touch via the forms below. This website will guide you step by step to submit a refund request and should take 10-15 minutes to complete. Refunds for cancelled events will be processed automatically and will be returned to the original point of payment. NSW Agencies. If your tickets are for a show that is cancelled please wait for the venue to contact you with options as ticket protection doesn't cover cancelled show where the venue will be offering refunds & exchanges. Refund, Exchange & Payment Enquiry. You do not need to contact us. Contact Ticketek for any groups queries regarding ticket delivery, adding/removing tickets to or updating the contact details on an existing booking. If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 15 days, please contact your card issuer. Management is a shocker. User #84386 1122 posts . Don't Buy with Ticketek & Expect a Refund if The Show Is Cancelled - Insurance Fraud. "COVID is not over for companies like ours. Please note that it may take up to 20 days for Ticketek to process your refund. For more information, contact the Financial Aid Office. Ticketek Terms of Sale. I'd probably just suggest to you getting in contact with consumer affairs, I have had a couple of wins with them in the past. Illness / Injury You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. What is Ticketek's refund & exchange policy? Frequently Asked Questions Refundable Tickets You do not need to request a refund on your Refundable . Refunds for cancelled events will be processed automatically and will be returned to the original point of payment. Questions? . Ticketek will then be in touch regarding your refund. There is no number to call and speak with a person only an answering machine. Due to the large number of requests we receive, it is taking us longer than usual to respond. 5,698 talking about this. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. 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